Shipping policy

You can place your order online, by email or over the phone. Items are sent using Royal Mail Special Delivery in the UK and are therefore fully insured. If your item is in stock and payment is cleared, your order will be shipped within 2-5 working days. Note that rings may have to be sized up or down, in some case it’s preferable re-make a ring in the required size which will delay the shipping . If you require an item urgently we suggest you contact us by phone or e-mail, to check availability and delivery times.
We carry most items in stock, however, some items are made to order or need to be specially made for you. We will make every effort to have Special or Bespoke Orders completed for you in as short a time as possible, however, we do advise customers that if there are special requests or we need to source a particular stone for you this can take a few weeks. If an item is out of stock, we will inform you as soon as possible by email advising you as to when you may expect delivery of your order.

UK DELIVERY
Delivery to addresses within the UK is by Royal Mail Special Delivery which is guaranteed by 1pm the next day. Please note that there are some areas within the UK where we cannot guarantee delivery before 1pm the next day. Parcels will need to be signed for in person so please state your delivery address as an address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

INTERNATIONAL DELIVERY

International deliveries will be dispatched by Royal Mail Airsure or Royal Mail International Signed For. Delivery to EU addresses should arrive within 5-7 working days. Deliveries to the US and the Rest Of The World should arrive within 7-15 working days. Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
Delivery times in Europe, the US and the Rest of the World are estimated and cannot be guaranteed as this is out of our control. Should your item not arrive when expected please contact us and we will endeavour to help in any way we can. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
If preferred, we can also use the Courier service of your choice to ship your order.